We are seeking a special individual to join the growing Neko Health as a Customer Care Lead. As our first team member in this role, you will be a pioneer in creating a new standard of healthcare that puts customers first. This is a role for someone who is not afraid of challenges and is ready to relentlessly push the boundaries of what is possible to exceed all expectations.

Responsibilities

• Ownership of customer communication channels including phone, email, chat, and social media
• Provide prompt and exceptional customer service to existing and prospective customers
• Delight customers and proactively resolve issues before they reveal themselves
• Troubleshoot and resolve customer issues, while ensuring customer satisfaction
• Embody our brand tone and voice across channels
• Be an internal champion for the customer, relaying testimonials, and feedback to teams across the company

Requirements

• You have excellent written and verbal communication skills in both Swedish and English
• Others have described you as empathetic, curious, and bold
• You have prior experience in a customer-first environment, such as e-commerce, sales, or hospitality
• Your former superiors can vouch for and provide excellent references
• Knowledge of CRM software and helpdesk systems is a strong plus

This role is based in Stockholm, and a hybrid of in-office and remote working is possible. We offer a dynamic work environment with a high degree of autonomy that fosters growth and development. If you are passionate about building a better healthcare system for everyone and you thrive in a fast-paced environment, we would love to hear from you!

About Neko Health

Neko Health is a Swedish health-tech company co-founded in 2018 by Hjalmar Nilsonne and Daniel Ek. Neko Health's vision is to create a healthcare system that can help people stay healthy through preventive measures and early detection. This requires completely reimagining the experience and incorporating the latest advances in sensors and AI. Neko has developed a new medical scanning technology concept to make it possible to do broad and non-invasive health data collection that is convenient and affordable for the public. The company is based in Stockholm and has 35 employees across Europe. 

Please submit CV and Cover in English.